Return & Refunds
Order cancellation: All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds: We offer a 100% money-back guarantee on all defective or damaged products during shipping. Just let us know, and we will provide a return address and a replacement or refund as preferred.
If, for any reason, you are less than 100% satisfied with the products we provide, please contact us, and we will make things right.
We will provide a 100% return of your order provided:
1. All requests for this guarantee must be emailed to our customer service support desk within 30 days of your product delivery date.
2. The product must be in the original shape that was shipped from our production facility. The product must not contain stains, wrinkles, "wear-and-tear," or be visibly used in any way—no odours, pet stains or stains of any kind, etc.
3. This offer does not apply to custom orders. We will provide you with proof (unless not requested by you.) If your banner or product was specially designed for you in any manner, this offer does not apply.
4. We reserve the right to dispute this claim if we have any reason to believe that you are exercising this offer for self-gain. If you have repeatedly exercised this offer, we reserve the right to dispute this claim, including banning your IP address and customer information from future orders. We reserve the right to report you to the appropriate authority if we feel you are exercising this for self-gain. We wish to provide you with a guarantee, but we do not want to be taken advantage of.
5. All money-back claims must be emailed to our customer service support desk within 30 days of your product delivery date.
6. Let's keep this clean. We want to earn the right to serve you, but PLEASE only request this policy for legitimate reasons. We wish to keep you as a customer and only ask for the same respect.
7. We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong address)
If you are not sure if you're due a refund for this policy, please contact us, and we will discuss this with you.